FOR CUSTOMER SERVICE ASSISTANCE
If you are one of our valued customers in need of assistance, please note the following options:
FOR HELP WITH AMAZON ORDERS:
If you are in need of assistance with an order for our products placed on Amazon, please contact Amazon’s customer support team directly here.
FOR HELP WITH A DIGITAL DOWNLOAD PURCHASE:
If you are in need of assistance with a purchase from our digital store, have questions about an order or need any other help related to our digital programming, please contact our tech support team directly here for assistance (live chat is available during business hours for instant help).
We appreciate your business and look forward to assisting you as soon as possible.
Please note all of our DVDs are sold exclusively through our store here on Amazon.com. We appreciate your understanding that we cannot offer support for items purchased elsewhere (or from third-party sellers) as we cannot guarantee their authenticity. We regret that we are unable to offer any customer service for programs purchased through Amazon Video. For assistance with an Amazon Video purchase, please contact Amazon directly here.
Have a question?
For answers to FAQs about our Walk Strong program, please click here.
For answers to all other health and fitness-related questions, please be sure to check out our Q and A Wednesday series here on our YouTube channel here. We very much appreciate your understanding that we are unable to respond to requests for personal advice, instruction or programming.
For all other inquiries, please send us an email directly here. We aim to respond within one business day. If you have not received a reply back within 2 business days, please double check your spam folder (our messages often get stuck in there) and then try resending your email as it may not have been delivered. We appreciate your understanding that we are unable to respond to requests for personal advice, instruction or programming.